To contact us in, you'll need to sign in. If the self-help doesn't solve your problem, scroll down to Still need help? and select Yes. To get support in, click here or select on the menu bar and enter your query. You can also get support from other users in our Community forum, or get help by selecting Contact Support below: If you're sure you want to close your account, read how to close your email account. Important: When you close your Microsoft account, your email and contacts are deleted from our servers and can't be recovered, and you won't be able to access Microsoft services like Xbox, Skype, and OneDrive using that account.

You can check your sign-in location information by going to your your Microsoft account's security options and selecting Review activity.

Phishing – Hackers often send emails or text messages that appear to come from an official source to trick people into sending their account data. Malware – If you install a program from the Internet that isn't from a trusted publisher (for example, when you download a new screen saver, toolbar, or other software from an untrustworthy source), it might include malware that logs your keystrokes or searches your PC for saved passwords.Īttacking Internet sites – If hackers break into an Internet site and steal account information, they can check it against other sites to see if you've re-used your password. Hackers use several techniques to get your account password. To prevent your account from being hacked in the future, see Help protect your email account. See Delete contacts or restore contacts in. If contacts have been deleted, you might be able to restore them. This way, parents can be confident that messages they delete from their children's accounts stay deleted. Note: Email deleted from children's accounts can't be restored. Any messages not recovered are permanently lost. Outlook will recover as many messages as possible and put them in your Deleted Items folder. Step 4: Restore deleted email and contactsĪs soon as we detect that your account might have been hacked, we start saving your deleted messages in a safe place.Īt the top of the page, select Recover deleted messages. To check and change your account settings, go to connected accounts, forwarding, and automatic replies. Step 3: Check your account settingsīecause someone else had access to your account, we've reset some of your account settings. If you can't sign in, reset your password. Step 2: Change or reset your passwordĪfter you run the antivirus app, sign in to your account and change your password. You should also set up your antivirus app to automatically get updates and scan your PC on a regular basis. Important: Regardless of which antivirus app you install, run a full scan on your PC before you change your password.

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